Customer First: XCMG’s Overseas After-Sales Team Wins Trust in Nigeria
XCMG’s Nigeria after-sales service team responded promptly to a late-night emergency call from a customer whose tractor broke down mid-transport, helping to prevent a major logistics disruption.
The incident occurred at 11 p.m., when a customer named Prince contacted XCMG’s hotline, reporting that his tractor had stalled while carrying a full load of cargo. Concerned about potential delays and financial loss, he sought immediate assistance.
XCMG’s team prepared tools and spare parts based on the reported issue and arrived at the scene that night. After one hour of on-site inspection, technicians identified the problem as a pressure loss in the hand fuel pump, likely caused by improper operation and insufficient maintenance. The repair was completed swiftly, allowing the vehicle to resume its journey.
The following day, XCMG staff followed up with the customer to assess the truck’s condition and offered practical advice on safe driving and maintenance practices.
The case highlights XCMG’s commitment to its service standards, which include a five-minute response time, one-hour arrival, and time-bound repair. The company continues to emphasize professional, customer-focused after-sales support in overseas markets.
XCMG, a global construction machinery manufacturer, has been expanding its international after-sales network to improve responsiveness and enhance customer satisfaction.
Views:0
Submit Your Requirements, We Are Always At Your Service.
- XCMG Ships 100 Dump Trucks Overseas to Support Infrastructure Projects 2025-05-30
- 100 Autonomous Electric Mining Trucks Deployed in China 2025-05-19
- China Deployed World’s Largest Electric Autonomous Mining Fleet 2025-05-19
- XCMG Launches New Energy Heavy-Duty Trucks in the Philippines and MENA Region 2025-04-14
- XCMG Delivers 100 XG1 DH400T Dump Trucks to Indonesia 2025-02-14
- XCMG New Energy Mining Truck XGE110 Delivered in Bulk to Northwestern Market 2025-02-13
- XCMG Exports 300 Heavy Trucks to High-End Overseas Market 2025-01-20
- XCMG XG90 Mining Dump Trucks Delivered in Bulk to Kazakhstan 2024-12-27
- XCMG 4.4m E-truck Nominated for the 10th "Discovery of Trust" Innovation Award 2024-12-18
- XCMG Was Invited to Malaysia-China Industry Leaders Roundtable Meeting 2024-11-08
- Customer First: XCMG’s Overseas After-Sales Team Wins Trust in Nigeria
- Foton Signs Factory Deal, Delivers 1,000 School Buses in Saudi Arabia
- FOTON Auman Trucks Take Top Spots at Mexico’s Súper Copa
- Volvo Group and Daimler Truck launch Coretura Joint Venture
- SuperPanther Announces 2025–2030 Global Strategy, Expands Push for Electric CV
- Toyota, Daimler Truck Finalize Deal to Merge Hino and Mitsubishi Fuso
- JAC, Anhui Cummins Expand Commercial Vehicle Footprint in Latin America
- FAW TRUCKS Chairman Meets Middle East Officials During 2025 WNEVC UAE Session
- Foton Showcases Full Range of Commercial Vehicles at South Africa’s NAMPO Show
- Shandong Heavy Industry Unveils Green, Smart Construction Equipment in Australia
- China’s Heavy-Duty Truck Market Grows 15% in May, Driven by New Energy Trucks
- China’s Pickup Truck Sales Fall in May, While New Energy Models Gain Ground
- China's Tractor Truck Market Expands in Early 2025 as New Energy Sales Surge
- FAW Jiefang Leads China's Truck Market with 26.9% Share in First 4 Months
- FOTON Sees Strong Growth in April
- China's New Energy Heavy Trucks See Record Sales in 2024
- January Heavy Truck Sales Drop 28% YoY to 70,000 Units
- November 2024: Heavy Truck Sales Hit New Highs
- November 2024: New Energy Light Truck Sales Hit 14,000 Units in China
- November 2024 Sees Surge in New Energy Heavy Trucks in China