CAMC win market by strengthening service system

(chinatrucks.com, April 1, 2010) As the statistics showing that the accumulated sales volume in CAMC was 18,000 in 2009, which has increased 43% by same period of previous year, and it is 19.09% higher than the average level of the industry, and the same period increase by last year is ranking three in the industry. Besides the self competition advantage, the ahead after-sale service is a key reason. 

CAMC is not only the leader of truck manufacturing, but also the pioneer of after-sale service. After-sale service area in the distributor has covered more than half of the total area.

CAMC is to set from 4 aspects to create an efficient, professional, and considerate environment, including the service website, service training, accessory management, and cost settlement. Firstly, CAMC will further the website layout to raise internet service; secondly, in order to meet the nation III emission standard, CAMC is continuously strengthening the training to after-sale service staff and the maintenance people. Thirdly, based on the fully understanding of market, the price of the accessories has been lightly adjusted, and even the transportation freight is free, and the uniform price will be realized and the price variation is to be reduced. Lastly, CAMC is to further raise the service settlement efficiency, and strengthen each service station, and develop the technology capacity of service system.

The superior products quality and strong accessory service system enable CAMC become the mainstream of heavy truck industry, and it has greatly promoted domestic heavy truck industry.

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